Booking: Clients are welcome to book on line, but if there is a specific time needed outside of my schedule, please contact me to arrange something together. As I am registered and insured in both BC and NS, I will modify my hours to work within the different time zones. Although in person sessions are my preference, I am able to work virtually if that is what you need. 

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Cancellation Policy: It is important that clients are fully consenting to the experience, and sometimes life comes up. This can be sickness, stress, traffic, or conflicts in our schedule...and sometimes it is avoidance or procrastination. Although I hope that our sessions provide you with relief over all, if you need to cancel for any reason, I support you in taking care of your needs but require 24 hours notice unless there is an emergency or sickness. I ask that you contact me as early as possible to let me know if you need to cancel, so that I may offer the space to another person. If you are late for your session we still need to end on time if there is a client following you. I leave 10 minutes between sessions for confidentiality in client transitions and note taking. If there is a pattern of cancellations, we can assess together what might be in the way of showing up.

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Billing and payment: I provide direct billing for NIHB, Blue Cross and VAC. For other insurance providers, a client's credit card will be billed following the end of a session, and a receipt will be provided for client's to seek reimbursement for the cost of counselling sessions. Please check with your insurance provider, and confirm inclusion of Counselling Therapists and/or Canadian Certified Counsellors.

I provide a limited number of reduced fee sessions for people who do not have insurance/other coverage for the cost of counselling sessions. Please reach out to be added to the waitlist for reduced fee counselling sessions.